A strategic technology partner, not just another MSP
We work with a deliberately limited number of boutique organizations, so every client gets senior-level attention — not a ticket queue.
From telephony roots to strategic technology partner
EMS was founded in Memphis, TN in 1998 by Randy Patey — a 23-year U.S. Air Force veteran — together with several part-time Air National Guard colleagues. The foundation was always data: Randy built his early career as a Microsoft Certified Systems Engineer, managing the PCs, servers, and networks behind small and mid-sized businesses. Phone systems came later, once telephony itself moved onto the network — an extension of that same IP expertise, not where it started. Nearly three decades later, that same data-first foundation has grown into a strategic technology partner guiding boutique organizations through AI adoption, cloud & platform management, and enterprise-grade cybersecurity — with the same hands-on attention we started with. We deliberately keep our client roster small, so you get a partner who knows your business, not a rotating cast of technicians.
Strategic Foresight
We help you get ahead of AI, cloud, and security shifts deliberately — instead of reacting to them after they've already cost you something.
Security by Default
Cybersecurity isn't a separate line item — it's built into every recommendation we make, from day one.
Concierge Responsiveness
A direct line to a senior engineer who already knows your environment — every time, not a new technician starting from scratch.
The person you'll actually talk to
Randy Patey
As President and Chief Technology Officer, Randy sets EMS's strategic direction — helping boutique organizations adopt AI, cloud, and cybersecurity practices deliberately rather than reactively. He constantly evaluates emerging technology to separate what's genuinely useful from what's just hype. After more than 28 years in business, he's proud that the majority of clients who started with him are still EMS clients today. Customer loyalty and trust remain his top priorities.